FAQ
Everything you need to know before getting started.
Do I need to configure anything?
No. Share your Google Business Profile link and we set everything up for you — your dashboard, alerts, and replies are ready right away.
Do you reply in the language of the review?
Yes. We answer in the language your customers wrote in — English, Spanish, or French — and include an English translation so you always know what was said.
Who writes the replies?
Our AI drafts three professional responses for every review — Warm, Formal, Concise. You pick, personalize in seconds, and publish with the reviewer's name included.
What if a review is fake or spam?
We flag suspicious reviews as such in your dashboard and exclude them from your score. No false alerts — ever.
Does anything get published without me?
Never. We never post anything to Google without your explicit approval — today you simply copy and paste the reply we draft for you. A one-click publish button is coming for 2028.
Do you store my credit card details?
No — and we couldn't even if we wanted to. All payments are handled by Stripe, our secure payment partner. Your card number never touches our servers, so we simply have no way to see or store it. You can change or cancel your subscription at any time.
How much does it cost?
Plans start at $19.99/month including 1 location. See the full pricing page for details.
Do you support multiple locations, publishing directly, or other platforms?
Today each plan covers one location, and replies are a copy-paste away — you choose the reply and publish it yourself. We're building multi-location management (early 2027), one-click publishing straight to Google, and review monitoring across more platforms. You'll be the first to know when they launch.